Customer Care

If you have any questions, suggestions or comments with regards to our products, website and/or company please do not hesitate to send us an e-mail through our online contact-form or send us an email directly to We take all feedback very seriously and will promise to do everything we can to improve your Guilty Pleasures experience.

If you are in Rotterdam and you are in dire need of new luxury lingerie, lingerie-inspired ready-to-wear, erotic luxury and other intimate accessories, do come and visit our beautiful Guilty Pleasures pop-up boutique in the center of Rotterdam.

Packaging & Gift Wrapping:

Guilty Pleasures Boutique ships all packages beautifully gift-wrapped in our signature Guilty Pleasures box. Whether shopping for someone you love or purchasing for yourself – every purchase at Guilty Pleasures is a gift to her or to yourself. And gift wrapping is our complimentary gift to you.
And we like to think along with you: There is a discrete shipping box around your gift box, without any mention of Guilty Pleasures being the sender, to preserve your privacy.

Our rates for shipping and handling are as follows:

– € 6,- | The Netherlands | Next day delivery via PostNL (FREE delivery on orders > €75,-)
– € 8,- | Belgium | Next day delivery via PostNL (FREE delivery on orders > €500,-)
– € 8,- | Germany | 
48 hours delivery via PostNL (FREE delivery on orders > €500,-)
– € 15,- | EU (post) |
3-5 working days via PostNL EPS (FREE delivery on orders > €500,-)
– € XX,- | EU FedEx Economy |
2 working days via FedEx* (FREE delivery on orders > €500,-)
– € XX,- | EU FedEx Priority | 1 working day via FedEx* (FREE delivery on orders > €500,-)
– € 25,- | Worldwide (post) | RUSSIA ONLY | 5-10 working days via PostNL Globalpack (FREE delivery on orders > €500,-)
– € XX,- | Worldwide FedEx Economy | 3-5 working days via FedEx* (FREE delivery on orders > €500,-)
– € XX,- | Worldwide FedEx Priority | 1-2 working days via FedEx* (FREE delivery on orders > €500,-) 

* FedEx calculates shipping costs based on location and volume weigt.
** USA, Canada, China > next day delivery with FedEx Priority.
*** Russia delivery time 5 – 10 working days by FedEx, 10-15 working days by PostNL
**** Other countries: enquire exact delivery times


We hope you fall in love with your Guilty Pleasures products. But keeping in mind that you may want to return them to us: maybe you need to exchange something for a different size or the items aren’t quite what you expected. Guilty Pleasures wants you to be completely satisfied with your order.

If for any reason you are not completely satisfied, we will gladly accept your timely return of ordered items. Returns are possible within 14 days after the delivery date. Failure to do so will prevent us from processing any refunds or exchanges. All items must be returned in their original condition and packaging. Items that have tags or other protective strips removed will not be refunded. Please take note of this when opening your purchase. Please note that we are unable to accept latex clothing, sexually used items and intimate toy returns or exchanges for hygiene reasons. Please ensure that briefs are tried on over your own lingerie – we will not accept returns on lingerie that has been worn or is returned in a soiled condition. Once packs have been opened, we cannot accept returns on hosiery and body products. We do not give refunds on gift voucher purchases.

How to return

Send the item(s) back within 14 days of receipt of your order. Please enclose the return form.
Please mark your package clearly as ‘returned goods’ to avoid delays and extra costs at customs.

Return address:

Guilty Pleasures Boutique
De Meent 1
3033 BZ Rotterdam
The Netherlands

We recommend that you send your parcel by registered post and retain proof of posting. We cannot be held responsible for orders lost in transit. We reserve the right not to issue a refund or exchange if you do not follow this policy. The return package should include the receipt of merchandise and the completed return form.

If you have received a defective item, please send it back to us within 7 days after the delivery date, through standard shipping (costs involved). In addition, please also send an e-mail and list the defective item(s) you want to return and your personal order number.  You will receive a confirmation e-mail and a new item as soon as possible.
Please ensure that you read and follow all care instructions, as products damaged by inappropriate care cannot be refunded.

Refunds will be made within 5-10 days after your return has been processed. All undamaged, correctly returned products will be credited to the original purchaser’s creditcard. As previously stated, international custom duties and sales taxes are non-refundable for shipments outside the European Union.

Return address:

Guilty Pleasures Boutique
De Meent 1
3033 BZ Rotterdam
The Netherlands

If you would like further information on our returns policy please email us at .


Guilty Pleasures Boutique reserves the right to make changes to this policy, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes. Your continued use of our site will signify your acceptance of these changes.

Payment methods

Guilty Pleasures Boutique accepts these payment methods:

VISA (via Paypal)
Mastercard (via Paypal)
American Express (via Paypal)
Bank Transfer
Maestro (via Paypal)

Guilty Pleasures offers secure payment through our partnership with Buckaroo.

To guarantee that your order is secure and to protect your privacy, Pleasurements employs Secure Sockets Layer v3 (SSL) utilizing 128 bit  encryption. Once Pleasurements receives your order, it is decoded and processed.

3-D Secure

Guilty Pleasures Boutique prevents misuse of credit cards by using 3-D Secure. This 3-D Secure technology consists of the programmes Verified by Visa and MasterCard® SecureCode™. These programmes make internet payments far safer.

3-D Secure provides an extra step when purchasing via the internet and is meant for your own safety. By confirming your identity before the purchase takes place you will be protected against misuse of your credit card number. Only you, as the legitimate cardholder, can make an internet payment with your credit card.

Guilty Pleasures online boutique has endeavoured to display its products and colours as accurately as possible. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered. We undertake to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. Guilty Pleasures online boutique reserves the right to make changes and corrections to the website whenever necessary, without advance warning. Errors will be corrected where discovered and Guilty Pleasures online boutique reserves the right to revoke any stated offer and to correct any (technical) errors, inaccuracies or omissions including after an order has been acknowledged and whether or not your credit card or Paypal account has been charged. If your card has been charged for a purchase and your order is cancelled, Guilty Pleasures online boutique will issue a credit to your credit card account in the amount of the charge. Your bank policy will dictate when this amount is credited to your account. If your Paypal account has been charged for a purchase and your order is cancelled, Guilty Pleasures online boutique will credit your Paypal account in the amount of the charge (less any applicable charges levied by Paypal according to your individual Terms and Conditions).